Important information about digital product purchases
Effective Date: 7th December 2025
At Print & Play Shop, we are committed to providing high-quality digital printable products for children, parents, and educators. Please read this Refund Policy carefully to understand our policies regarding purchases of digital downloadable content.
All products sold on our website are digital downloadable files delivered electronically. No physical items are shipped.
In accordance with our payment provider consumer terms, customers are eligible to request a full refund within 14 days of the original purchase date. If you are not satisfied with your purchase for any reason, you may request a refund within this 14-day window.
We reserve the right to monitor refund activity to prevent abuse of our services. If we detect excessive, repetitive, or fraudulent refund requests that indicate misuse of our refund system, we reserve the right to restrict or deny future access to our services at our sole discretion. This does not affect your statutory right to request a refund within the 14-day refund period for any eligible purchase.
To request a refund, please contact our support team within 14 days of your purchase and provide your order details and registered email address. Once approved, the refund will be processed back to the original payment method.
Refund requests submitted after 14 days from the purchase date are not eligible for a refund.
If you have an active subscription, you may request a refund for your most recent billing cycle within 14 days of the charge date. Subscription cancellations will stop future charges but will not automatically trigger a refund unless requested within the 14-day period.
Once a refund is approved, it may take several business days for the refunded amount to appear in your account, depending on your payment provider or bank.
Once a refund is successfully processed, access to the refunded digital products or subscription content may be revoked.
If you have any questions regarding refunds, billing, or cancellations, please contact our support team before initiating a payment dispute. We are always happy to help resolve issues directly.
We encourage all customers to contact our support team directly before initiating any payment dispute or chargeback through their bank or payment provider. Many issues can be resolved quickly through direct communication. If a customer engages in excessive, fraudulent, or unjustified chargeback activity, we reserve the right to restrict access to our services, suspend or permanently terminate the associated account, and block future purchases at our discretion. This clause does not affect your legal right to request a refund within the applicable 14-day refund period as outlined in this policy.
If you experience technical difficulties downloading or accessing your purchased files, please contact our support team immediately so we can assist you as quickly as possible.
We thoroughly test all our printable products before listing them for sale. Each product listing includes detailed descriptions, previews, and specifications to help you make an informed purchase decision.
Our digital products are provided in standard PDF format that is widely supported by most devices and printers. If you experience compatibility issues, our support team will make reasonable efforts to assist you.
Printing quality can vary depending on printer type, ink, paper, and settings. If you experience printing difficulties, please contact our support team and we will do our best to assist you.
If you believe you have made a purchase in error, you may request a refund within the 14-day refund window in accordance with this policy.
Your purchase grants you a personal, non-transferable license to use the digital products. You may not resell, redistribute, or transfer your license to another person. Violation of license terms may result in suspension or termination of service.
We reserve the right to suspend or terminate any user account without prior notice if we reasonably determine that the user has:
Upon account termination:
This action does not limit any statutory consumer rights protected under applicable law.
If you have any questions about this Refund Policy or need assistance with a purchase, please don't hesitate to reach out:
We strive to provide excellent customer service and will work with you to resolve any legitimate issues with your purchase.
